My Account Status is "Expired"

My Account Status is "Expired"

If your account status shows expired, there are a couple reasons:

1. You did not renew your subscription
2. You renewed your subscription but we did not yet receive payment
3. We made a mistake (we are utilizing humans over here, not robots, so it happens!) and did not update your subscription.

If your subscription is expired due to reasons number 2 and 3, you can still upload and publish normally, an expired subscription will not stop you from utilizing the platform, as we only deactivate accounts that are not renewing with us. Feel free to reach out to [email protected] if you have any questions!

    • Related Articles

    • Viewing your team's Activity in Your Account

      Viewing Your Team's Activity in Your Account Accessing the Operation Log 1. Go to Main Navigation--> Account: 2. Select the Operation Log: 3. Click the View button to open a detailed activity log. Understanding Common Statuses and Their Meanings To ...

    • What is My Account?

      My Account My Account is where you view details of your account and edit the details of your account. You will see the Account information displayed in front of you, such as the Company name, your user name (which is your email) and your first and ...

    • What is My Subscription?

      My Subscription gives you the information on your subscription with DCatalog such as how many editions you have used, when your subscription expires, when it started, how to cancel the subscription, and how many more editions you can add based on ...

    • Pre-Loader or Mini-Loader

      Preloader URL The preloading screen (or mini-loader) is the splash screen that users will see when they have clicked on the digital edition and it is loading. The preloader always displays the logo that you added in the logo image box. In this case, ...

    • Links, QR Code, Preview, Replace, Embed, Activate, Schedule, and Delete

      Links Once your edition is ready to be shared, there are several ways to use the link options presented. First, click on Links button when you are on the Dashboard, under My Editions: The Embed Links box will pop up: Short HTML5 The short html5 link ...