My Account Status is "Expired"

My Account Status is "Expired"

If your account status shows expired, there are a couple reasons:

1. You did not renew your subscription
2. You renewed your subscription but we did not yet receive payment
3. We made a mistake (we are utilizing humans over here, not robots, so it happens!) and did not update your subscription.

If your subscription is expired due to reasons number 2 and 3, you can still upload and publish normally, an expired subscription will not stop you from utilizing the platform, as we only deactivate accounts that are not renewing with us. Feel free to reach out to support@dcatalog.com if you have any questions!

    • Related Articles

    • What is My Account?

      My Account My Account is where you view details of your account and edit the details of your account. You will see the Account information displayed in front of you, such as the Company name, your user name (which is your email) and your first and ...

    • What is My Subscription?

      My Subscription gives you the information on your subscription with DCatalog such as how many editions you have used, when your subscription expires, when it started, how to cancel the subscription, and how many more editions you can add based on ...

    • Add Users, Add Team Members

      If you have an Elite Account or above, you can add multiple users to your account. To do so, click "Add User", under Account, then complete all of the information in this section, and press the Add User Button. You will receive confirmation that a ...

    • My Editions

      Let's walk you through each part of the My Editions section: Search Search for edition titles within this search bar. Simply type in the name of the edition title you wish to find. This is helpful for anyone with a large amount of editions to find ...

    • SMS Notifications

      SMS Notifications Tool Here is where you will learn about the SMS Notifications Tool. You can put your mobile phone number into the admin portal to get updates via notifications. How Does It Work? Go to Account, then click My Account. You will see ...